Refund policy

Returns accepted for 5 days

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. 

to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging and pay a 12% restocking fee. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sagrerotreeservice@gmail.com. Please note that once you contact us for a return we will let you know where to send the package, returns will be thoroughly inspected to ensure the items are in the box and in good and working condition. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sagrerotreeservice@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. We then can evaluate the issue and fix the order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 5 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 5 days of receiving your package, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sagrerotreeservice@gmail.com.

Free return shipping

12% restocking fee

some final sale items