Shipping Policy

Last Updated: 06/5/2026

Thank you for shopping with STS Equipment. We are committed to providing fast, reliable shipping for all of our home garden tools, electric chainsaws, chainsaw accessories, and related products.

Processing Time

All orders are processed within 1-3 business days after payment is received and verified. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Methods

STS Equipment ships orders using trusted carriers, including:

• UPS
• USPS
• DHL

Shipping carrier selection may vary depending on package size, weight, destination, and shipping speed selected at checkout.

Estimated Delivery Times

Estimated delivery times begin after order processing is completed.

• Standard Shipping: 3-7 business days
• Expedited Shipping: 2-4 business days (when available)
• International Shipping: 7-21 business days

Delivery times are estimates and are not guaranteed. Delays caused by weather, carrier disruptions, customs processing, or other factors beyond our control may occur.

Shipping Rates

Shipping rates are automatically calculated at checkout based on real-time carrier pricing and may vary depending on:

• Package weight and dimensions
• Shipping destination
• Selected shipping service level
• Current carrier rates

STS Equipment uses carrier-calculated shipping rates provided by UPS, USPS, and DHL whenever available. Customers will see all available shipping options and costs before completing their purchase.

We do not mark up carrier-calculated shipping rates unless otherwise stated. Shipping charges displayed at checkout represent the total shipping cost for your order.

Occasionally, free shipping promotions may be offered on qualifying orders. Any applicable free shipping offers will be clearly displayed on our website and applied automatically at checkout when eligibility requirements are met.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take up to 24-48 hours to appear after shipment.

International Shipping

We currently ship to select international destinations. International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs authorities.

STS Equipment is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Addresses

Please ensure that your shipping address is accurate before submitting your order. STS Equipment is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error, please contact us immediately at [Insert Email Address]. We will do our best to update your information before the order ships.

Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photos of the damaged product and packaging.

STS Equipment is not responsible for packages lost or stolen after delivery has been confirmed by the shipping carrier. However, we will assist customers in filing claims with the carrier whenever possible.

Shipping Restrictions

Certain products may be subject to shipping restrictions based on local, state, federal, or international regulations. We reserve the right to cancel any order that cannot legally be shipped to the destination provided.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

STS Equipment
Email: sagrerotreeservice@gmail.com
Website: stsequipment.mystore.shopify